Help Center

Frequently Asked Questions About Real-Time AI Avatars

FAQ

An AI avatar is a hyper-realistic digital representation of a human, used as the “face” of an AI agent. Beyond Presence delivers ultra-fast, high-resolution avatars powered by proprietary real-time rendering and multimodal AI models.

General

What is Beyond Presence?

Beyond Presence is a global research company specializing in real-time conversational AI avatars and speech-to-video (S2V) technology. Our developer platform enables businesses in the US, Europe, Asia, and the Middle East to deploy hyper-realistic AI video agents. We offer two core products: Speech-to-Video (S2V) API – converts audio streams into lifelike avatars with natural micro-expressions. Managed Agents API – powers end-to-end AI agents for HR interviews, sales demos, customer support, coaching and training with integrated voice, face, vision, and memory.

How is Beyond Presence different from competitors?

We focus on reliability and realism. Unlike other avatar providers, Beyond Presence delivers:
• Sub-1.2s real-time latency worldwide.
• 1080p resolution for broadcast-ready quality.
• Audio-driven realism with precise lip sync and natural expressions.
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This makes us ideal for production-scale deployments across industries like SaaS, HR tech, e-learning, fintech, and global enterprise support.

Languages & Models

What languages do you support?

Our avatars can speak any language supported by your connected TTS provider (e:g ElevenLabs). This includes English, Spanish, French, German, Arabic, Mandarin, Hindi, Japanese, and more. We are expanding native language models for better localization in Europe, LATAM, and APAC.

Can I use my own LLM with Beyond Presence?

Yes. You can bring your own LLM ****or connect third-party LLMs to drive the conversation such as OpenAI, Anthropic, or custom LLMs. Beyond Presence handles the real-time video layer, while your LLM powers the conversation and text output.Does Beyond Presence reduce AI hallucinations?We provide memory APIs, context handling, and integration with structured knowledge bases to minimize hallucinations. For critical use cases, you can constrain answers with structured knowledge bases. This is especially important for regulated industries in the EU and US healthcare, finance, and HR sectors.

Does Beyond Presence reduce AI hallucinations?

We provide memory APIs, context handling, and integration with structured knowledge bases to minimize hallucinations. For critical use cases, you can constrain answers with structured knowledge bases. This is especially important for regulated industries in the EU and US healthcare, finance, and HR sectors.

Integration

What APIs and SDKs do you support?

• LiveKit support for audio/video transport (optimized for low-latency)
• PipeCat integration coming soon.

Official SDKs 👉 Python SDK , Javascipt SDK

Where do I get my API key?

Generate and manage API keys directly in the Beyond Presence dashboard.
Keys can be rotated or revoked at any time.

Official SDKs 👉 API Key Console

Do you support embedding avatars into my app?

Yes. You can embed Beyond Presence avatars via iframe, integrate directly with the API, or use our SDKs for a fully custom experience.
This works seamlessly in web apps, mobile apps, HR platforms, and e-learning portals.

What is the latency and video quality?

• Our foundational A2V model runs at ~100ms latency.
• Managed Agents stream at ~1.0–1.2s latency.
• Full HD 1080p, 35 FPS, optimized for smooth user experience, human-like interaction.
• ~100ms latency for Speech-to-Video streaming.

Where can I check API status?

Monitor uptime, incidents, and latency in real time on our public status page.

👉 Status Page

Avatars & Customization

Can I create my own avatar?

Yes. We offer custom avatar creation for businesses in North America, EU, and Asia-Pacific. A self-serve API for avatar generation is coming soon, with safeguards against misuse.

How many avatars are available?

Currently, we provide 9 stock avatars optimized for realism and low latency. We frequently release new avatars and customization options to support diverse global audiences.

Do avatars support emotions and expressions?

Yes. Our avatars are audio-driven with precise lip sync, empathetic listening animations, and natural expressions. Next-gen models will support customizable gestures and emotional control, ideal for coaching, customer support, and sales training.

Pricing & Usage

How does pricing work?

Our plans are tiered and credit-based:
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• Speech-to-Video API – 50 credits per minute.
• Managed Agents API – 100 credits per minute.
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Plans include bundled credits, with discounted overage at reduced per-minute rates.

👉 Pricing Page

Is there a free trial?

Yes. Our Free plan includes trial credits for both APIs so you can test before scaling to paid plans.

What happens if I exceed my included minutes?

Additional usage is billed as overage based on your plan’s per-minute rate. You can also upgrade tiers instantly in the dashboard.

Reliability & Scale

How reliable is Beyond Presence?

Our avatars are built for production. We deliver >99% uptime, with real-time sync maintained and avatars consistently load and maintain video sync even in challenging network conditions.Our avatars are trusted by enterprise clients worldwide for global applications.

Can I scale to many concurrent avatars?

Yes. Beyond Presence scales horizontally for multiple concurrent avatars, and can support enterprise workloads across HR interview platforms, sales demos, support agents, and training simulations.

Do you offer on-prem or private deployments?

Yes. Enterprise customers can deploy Beyond Presence in private clouds or on-prem environments for compliance, sovereignty, or latency needs. Our Current offering is cloud-based. If you require on-prem or private cloud deployment, please Contact Us.

Usecases

What are the most common use cases for Conversational Video Avatars?

For Speech-to-Video, companies use avatars to add a human face to voice bots, replacing blank screens or static animations. For example, HR interview tools saw higher completion rates when candidates interacted face-to-face.

What are common use cases for end-to-end agents?

Current adoption is strongest in inbound use cases like interviews, practice, and coaching.
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Our Managed agents are used in high-volume structured conversations such as:
• HR automation – AI avatars conducting interviews at scale.
• Customer support – Real-time support agents with a human face.
• Sales & demos – Interactive product demos and lead qualification.
• E-learning & training – Conversational tutors, language learning and coaching avatars.
• Virtual assistants & UX research – Natural interviews and surveys with human-like agents.
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👉 Get Started for Free

Why should I add a face to my voice bot or product?

Humans trust and engage more with face-to-face communication through nonverbal cues — empathy, expressions, and eye contact. Adding Beyond Presence avatars to your voice bots or digital platforms improves user engagement, retention, and completion rates worldwide — compared to voice-only bots.

Support & Resources

Where can I find the API documentation?

👉 API Docs

Do you provide customer support or SLAs?

Yes. We provide:
• Email support for all plans.
• Priority SLAs, direct support channels and solution engineering for Enterprise clients

Is there a developer community?

Yes. Join our Discord to connect with developers, share projects, and access early feature releases.

FAQ